Possibly our most-useful episode ever. A listener asked: How do I remain cool when calling insurance companies?

We called veteran self-defense teacher Lauren Taylor. As she teaches it, self-defense means a lot more than hitting and kicking. It’s about standing up for yourself in all kinds of difficult situations. Which means using your words.

Lauren talks us through some of her top strategies, and how she used them this year in her own epic health-insurance fight.

Here’s a transcript for this episode.

More resources:

• Lauren Taylor’s group Defend Yourself offers online training workshops during the pandemic.
• The short videos in this Self-Defense Starter Kit from Rana Abdelhamid and Maryam K. Aziz are funny, charming, and packed with great lessons.
• This set of printable one-pagers, on self-defense principles, communications strategies, and more, is packed with great stuff. From Thousand Waves in Chicago, where I took a self-defense class many years ago.

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