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Matthew Lientz was an engineer for Boeing for over 30 years. When he was diagnosed with a rare form of cancer, he needed surgery from an expert doctor in another state. Even though he didn’t have any other option, his insurance denied the claim. That’s when his wife called Laurie Todd, the Insurance Warrior.
Together, Matthew, his wife Diane, and Laurie made the case for Matthew’s life. Fourteen years later, the speeches they gave in a conference room full of insurance executives are a masterclass in winning insurance appeals — and living to tell the tale.
The battle also illustrates a lesson that Laurie Todd learned while fighting it: Fighting your health insurance often means fighting… your employer. Yep, most employers “self-insure.”
And in this case, that employer was one of the biggest companies in the world.
Here’s a transcript of the episode.
For the Insurance Warrior’s origin story, check out our previous episode.
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